We have stores up and down the UK / Ireland and even in the USA. You can use our handy Store Locator page to find your local store and their contact information.
We're really sorry to hear this; it's never our intention at OFFICE to have any customer feeling this way after visiting us. Please contact us at firstname.lastname@example.org and we'll do everything we can to resolve this for you.
This is all down to the stock the store is holding. Please feel free to use our Store Locater page to find the store you are looking for. You'll be able to then call them and see if they have the item you are looking for in stock.